Pay rate: £13.69

Roles and Responsibilities

• Be responsible for the coordination and management of a daily position statement and circulated daily, or as and when required in times of surge, to all partners. 
• To use active listening skills, observation, and communication to build relationships with all teams, partners, and providers. 
• To be an ambassador for South Tyneside Social Services promoting good working relationships in line with South Tyneside’s PROUD values.
• To be able to confidently and professionally challenge decisions, delays and queries which impact the flow of hospital discharge. 
• To participate in effective solution focussed discussions to manage flow. Escalating to the Hospital Discharge Manager where there are significant delays or risks.  
• Ensure there is access to care and support if needed on the day of discharge and work with partners to reduce delays and promote wellbeing. 
• To work closely with health, housing, and voluntary sector colleagues to ensure resources are used effectively across the system. Multi-disciplinary working will be critical to the success of this role. 
• To work in accordance with safeguarding policies, safeguarding individuals in a way that supports them in making choices and having control. Ensuring that the ‘Making Safeguarding Personal’ ethos is at the heart of all practice.
• To develop an awareness of services available at home and understand the roles and accountabilities of other agencies and professionals in order to refer, liaise, consult, and work effectively in order to meet identified needs.
• Oversight and management of daily tasks, phone calls and email enquiries received into the Hospital Discharge Team. 
• Manage daily operational queries including those of a complex or potentially contentious nature, in a way that is customer focussed and lends itself to positive outcomes.
• Ability to maintain resilience while working under pressure in a fast-paced service.  
• Ability to work autonomously as well as within a team. 
• Flexibility to adapt to change as the service demands. 
• Must have due regard to the Council’s current management arrangements for Data Quality. All employees have a responsibility to ensure that the data they collect, manage and report, including data from third parties is accurate, valid, reliable, relevant, complete. Data should be produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to provide quality data. 
• To support with the management of data quality assurance as directed by the Hospital Discharge Manager.
• To prepare and present reports of a statutory and non-statutory nature.
• To be open to engage in peer support and challenge.
• Champion a commitment to equality and diversity throughout the service and implement relevant anti-discriminatory policies in all aspects of the service’s work.  Ensuring that all aspects of the equality’s legislation requirements are understood and acted upon with the service and beyond as appropriate. 
• To identify own learning and development needs to continually improve upon practice and to support CPD and engagement in personal annual reviews.
• Contribute to the ongoing improvement and development of Adults and Integrated Care.

Compliance

• CV
• RTW
• 2 satisfactory references one from most recent employer
• Enhanced DBS Check issued within the last 12 months
• NVQ level 3 in admin

Roles and Responsibilities

• This is a Key worker role which will require knowledge and understanding of EYFS , safeguarding and SEN.
• part cover vacancy and SEN support.

Compliance

• CV
• RTW
• The last 3 years of employment or education history verified
• 2 satisfactory references one from most recent employer
• Enhanced DBS Check issued within the last 12 months must include children’s barred list check
• NVQ level 3 in Early years/childcare

Roles and Responsibilities

• To act as a ‘keyworker’ for young people
• To recognise and promote the rights of young people as recognised in legislative and practice guidance
• To role model socially desired behaviours
• To engage, stimulate and appropriately challenge
• To safeguard
• To provide consistency and stability
• To provide and manage boundaries
• To provide advocacy and act with sensitivity
• To administer medication
• To maintain effective records and undertake site risk assessments
• To write reports, risk assessments and care planning documentation with the use of IT skills
• To provide stimulating educational and physical activities
• Apply a trauma informed approach to practice
• Possess knowledge of the standards within Children’s Homes Regulations 2015
• Work within all DCC policies and procedures.
• Undertake any other job-related duties as assigned by your manager

Compliance

• CV
• RTW
• Enhanced DBS Check issued within the last 12 months
• 2 years written references with all gaps verified
• Experience working with challenging young people this can be within a care setting/ prison / police / secure hospital.

Pay Rate: £11.78

Full Time

Roles and Responsibilities

• Contribute to the delivery of service standards, quality and performance targets for the Finance & HR Services in accordance with the Council’s Aims and Objectives.
• To provide an efficient and effective support service to the Assessment & Awards and Payments Income & Support Teams and Finance & HR Services.
• Responsible for opening all post in accordance with legislative and procedural requirements.
• Check the validity and accuracy of all documentation received and act upon this accordingly in a timely manner.
• Responsible for the receipt of payments received via post in accordance with the Council’s financial systems and processes.
• Scan & reference all documentation as directed by procedural guidance.
• Understand the principals of DIP & workflow systems
• Despatch all post and bulk print output as directed to by procedural guidance minimising the risk of data breach situations.
• Provision of effective business support services processing orders, requisitions and invoices meeting Council standards.
• Processing and monitoring staff allowances including car mileage and mobiles phones on behalf of specified services.
• To be aware of all legislation and procedures impacting service delivery.
• Assist with the allocation, monitoring and response to all Freedom of Information requests ensuring the agreed corporate response times are met.
• Assist in the allocation, monitoring and response to all Corporate Complaints ensuring that agreed corporate timescales are met.
• Meet performance targets as advised by the Senior Officer & Team Leader.
• Contribute to continuous improvement     activities in order to improve service delivery

Pay Rate: £11.59

Full time

Roles and Responsibilities

• Operate a range of computer software such as Word, spreadsheets and databases to produce documents and information for the project.
• Respond to requests for advice and information from staff, service users and stakeholders.
• Provide a quality message taking service during normal office hours. Answer the telephone, transferring and taking calls and messages as necessary and respond to web site requests in a timely manner.
• Maintain and retrieve information from paper and electronic filing systems.
• Ensure that all paperwork relating to learning activity is collected, stored and retrieved efficiently from both paper based and computer systems.
• Monitor resources and requisition supplies when necessary.
• Provide administrative support at project events when required. 

Compliance

• CV
• RTW
• The last 2 years written references with all gaps verified
• Enhanced DBS Check issued within the last 36 months.
• Admin experience

Pay rate: £13.05

Full time

Roles and Responsibilities

• To undertake a range of administrative tasks including managing your own emails, copying, scanning, faxing, archiving, post, answering the telephone and taking messages.
• Copy typing from notes, including completing standardised templates.
• Provide telephone cover and assistance for other teams as required.
• To provide basic facilities management – setting up rooms for meeting ensuring the required equipment and resources are available and assisting attendees.
• Undertake the co-ordination of public information and literature, ensuring stock levels are maintained and in date.
• To carry out routine invoicing, creating purchase orders (including orders for non-routine items), handling of petty cash and taking payments.
• To take notes at meetings.
• To be the dedicated Printer champion for the department, ensuring that stock levels are maintained, reporting faults and ensuring maintenance of the printers.
• To provide a reception facility, acting as the first point of contact, dealing with enquiries, ensuring that they are dealt with effectively and efficiently including responding to direct queries.
• To be responsible for goods receipts, invoice coding, and dealing with associated queries. To monitor, authorise and audit financial processes and undertake relevant financial monitoring.
• To be responsible for inputting and updating records both manually and electronically on multiple systems, including extracting required information.
• Carry out audit and quality control of data input.
• To deal with enquiries by telephone and face to face and ensure that they are dealt with effectively and efficiently, e.g. answering queries that require an understanding of the situation and an appropriate response, signposting and taking messages where appropriate. This may include dealing with enquiries outside of the office environment including promotions, events and court preparation.

Compliance

• CV
• RTW
• The last 2 years written references with all gaps verified
• Admin experience
• Minute taking experience  

Pay rate: £11.98 – Standard day shift and £15.97 night shift

Full and part time roles available

Roles and responsibilities 

• Delivery of excellent customer care and involves supporting to maintain or improve the wellbeing of customers.
• To provide and promote person-centred care and support to vulnerable customers who require differing levels of support to meet a range of complex social and health needs.
• To support a team, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including intimate personal care, support with basic health needs, practical tasks, appropriate communication, and community involvement.
• This includes following therapy plans, and in the use of innovative technology, for which training is also provided. The team prides itself on offering excellent customer experiences and support, at what can be a difficult time for customers and their family/carers.
• Our customers are often frail and frequently have more than one health condition, including varying degrees of physical and cognitive impairment. The care team works closely with our well established Multi-Disciplinary Team members including Social Workers, Therapists, and Community Nurses.

Mandatory Compliance Requirements

• CV
• Eligibility to work in the UK.
• 2 satisfactory references, one from most recent employer.
• Training in the administering of medication is preferable, but not essential.
• Enhanced DBS Check, issued in the last 12 months or registered with the update service.
• Full UK Driving Licence and the use of a vehicle for work purposes.
• Business Insurance.

Pay rate : £12.18

This is a minimum of 8 hours contract with a variety of hours available, Monday – Friday as well as Saturdays and Sundays. We need flexible individuals who can commit to doing weekends and after school family time. 

Roles and responsibilities 

• To supervise and ensure the safe conveyance of children and young people to and from contact venues.
• To use observation and assessment skills appropriately to provide detailed and accurate recording.
• To provide records and reports which:
• Are kept to the standard set by the Service using new technology.
• Reflect working in partnership with families.  
• Reflect the objectives and purpose of the Supervised Contact contract.
• Support social workers in their work with vulnerable children and young people, their families and/or carers.
• Are shared with other relevant professionals.
• To ensure that feedback is obtained from families through questions/feedback on the quality of the service received
• To promote the participation of users and carers in all aspects of the service and to liaise with other agencies whenever necessary.
• To provide supervised contact at a range of venues throughout County Durham
• To assist the manager in ensuring the designated venues are safe and appropriate for supervised contact
• To support the Team Leader/Team Manager in providing a safe service delivery including assessment and management of risk
• To ensure that conditions of work and the environment comply with Health and Safety legislation.
• To represent the service at a range of forums including case conferences and reviews.
• To adhere to published policies, standards and procedures in the delivery of the service.
• To notify providers and quality controllers about deficiencies in the standards of services
• To inform service planners about unmet needs and gaps and shortfalls in provision.
• To undertake training, as required, to meet the needs of the service
• To support other services within Children’s Social Care.
• Undertake any such duties assigned by the Director of Children and Young People’s 
• Services or duly authorised officers, commensurate with the grade of the post.

Compliance

• CV
• RTW
• The last 2 years written references with all gaps verified
• NVQ Level 3 in Childcare
• Experience working with children and families.
• Enhanced DBS Check issued within the last 36 months.
• Full UK Driving licence 
• Business Insurance

Pay rate: £13.70

Full time

Responsibilities

• Support the business in delivering equipment
• You will be demonstrating pieces of equipment to assessed customers.
• Assisting to carry out repairs when necessary
• Collect equipment when it is no longer needed
• Documenting all information.

Mandatory Compliance Requirements

• CV
• Eligibility to work in the UK
• 2 satisfactory references
• Full UK driving license
• Enhanced DBS Check issued within the last 12 months